Terms and Conditions

A fee of £107.04 is chargeable for the Certificate of Experience and includes VAT. VAT is payable for UK and European Economic Area residents.

All Certificate of Experience applications are conducted in the same manner to ensure that each is treated as fairly and efficiently as possible. Each application follows the following procedure:

  • Papers submitted are analysed by the Certificate of Experience Department which determines whether correct documentation has been provided
  • Applications are evaluated in accordance with guidelines laid down by the Department for Business, Energy & Industrial Strategy (BEIS).
  • Verification of all responses is conducted by senior members of staff
  • Completed Certificates are sent to applicants

Payment

The fee is chargeable for the Certificate of Experience and includes VAT. VAT is payable for UK and European Economic Area residents.

The fee is an administration fee.

  • The service is non-refundable in the event of an error on the part on the applicant. Please ensure that the correct documentation is supplied.
  • The Assistance Centre will not process an application using a credit or debit card if this is rejected by ECCTIS Ltd (UK NARIC) banking facility.
  • The Assistance Centre will not refund fees in the event that in the process of assessment the Assistance Centre deems information received to be offensive or inappropriate or in its absolute discretion it believes to be inaccurate, untrue or a forgery.
  • For payments via the Internet, provided no documentation has been forwarded to the Assistance Centre refunds may be granted if requested within 7 days of payment. Please note an administration charge will apply in all cases.
  • A fee of £25 is charged for the provision of a replacement Certificate of Experience.

Service standards

All Assistance Centre evaluations are subject to the following standards of service:

1. On receipt of all necessary documentary evidence, the Assistance Centre will complete an application within 10-15 working days of arrival in the offices of the Assistance Centre. However, this period is not guaranteed in some cases, such as those requiring additional, in depth research, the applicant will be informed.

2. The applicant shall bear sole responsibility for ensuring the accuracy of the applicant’s details supplied to the Assistance Centre.

3. The Assistance Centre will not take responsibility for original documents and can not be held responsible for loss of paperwork in the post. In order to process an application the Assistance Centre requires photocopies of original certificates, photocopies of certified translations and photocopies of transcripts. In line with the Data Protection Act (1998), all documents will be destroyed three months after completion, using a shredder to protect the identity of the applicant.

4. The Assistance Centre may refuse to process or post the whole or any part of the applicants details if the Assistance Centre deems those details to be offensive or inappropriate or in its absolute discretion it believes those details to be inaccurate, untrue or a forgery.

5. The Assistance Centre will take all reasonable steps to ensure provision of a high quality service but will not guarantee that the provision of the service will be uninterrupted or error-free.

6. The Assistance Centre can not guarantee to supply the service subject to the effects of the failure or interruption of services provided by third parties.

7. These terms and conditions shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.

Data Protection

Personal data provided to the Assistance Centre will not be passed on to third parties, without the express written permission of the applicant, and will only be used by the Assistance Centre to provide the applicant with information about their application and other services provided by the Assistance Centre that may be relevant to the applicant. The applicant may ask the Assistance Centre whether the Assistance Centre is storing personal information about the applicant by emailing the Assistance Centre at info@certex.org.uk and, if required, the Assistance Centre will provide the applicant with a copy of the personal data held in the form of an email. The Assistance Centre may ask for proof of an applicant's identity before providing any information and reserves the right to refuse to provide information requested if identity is not established.